For improve service delivery
IREDD monitors works at County Service Centers
-Advances recommendations for better output
With funding from the National Endowment for Democracy (NED), the Institute for Research and Democratic Development (IREDD) has begun monitoring the quality of services being provided to the public at County Service Centers in the Country.
During the last three years of Former President Ellen Johnson Sirleaf the government of Liberia succeeded in constructing Service Centers in selected counties in the country as a means of decentralizing the activities of ministries, agencies and commissions and to reduce the long travel and cost to Monrovia to access social services.
The centers, a One-stop –shop under the Liberia Decentralization Support Program (LDSP) have since been dedicated and functioning but tons of complaints have and continue to emerge from the public about allege ineffectiveness and poor quality of the services being offered.
As a result of the complaints IREDD launched a project under the theme: Promoting Civil Society Participation in the Decentralization Process with the aimed of strengthening the knowledge and capacity of Civil Society to advocate for transparency and accountability and to help improve efficiency in service delivery at the centers.
The pilot project is currently being executed in four of Liberia’s 15 counties namely: Grand Bassa, Nimba, Margibi and Bong.
While the project is being implemented IREDD in July 2018 released its first report containing several findings for the first three months and recommendations for the improvement of services at all the centers.
IREDD has gathered from the four counties that all the ministries, agencies and commissions at the service centers that there is little or no supervision from the Ministry of Internal Affairs, the centers lack regular supply of electricity, inadequate logistics and insufficient stationery.
IREDD assessment has also revealed that most of the government institutions at the County Service Centers in the four counties are not engage in activities that will inform the people of their works and the practice of taking bribe for service render is on the increase.
IREDD has also realized that staffs interacting with the people are not properly trained and staffs at most of the centers come to work and leave at will.
According to the Executive Director of IREDD, Herold Aidoo the findings are counterproductive to the goal of the County Service Centers and undermines productivity.
For the centers to serve the public better Mr. Aidoo continues, IREDD is recommending that institutions operating in the hub routinely train their staffs; take seriously the daily log of staff attendance and government should ensure that logistics needed for institutions in the hub to carry out their functions are provided.
IREDD further wants ministries, agencies and commissions at the centers to put in place better public information dissemination mechanism to adequately inform the public of their presence in the communities and the work they do, improve on customer service relations to encourage more communities to seek the services being offered and that the Ministry of Internal Affairs should improve its supervision on the county coordinators and get them to exercise greater responsibility to ensure quality services to the people.